Frequently Asked Questions
Everything you need to know about your new favorite sparkles.
When will my order ship?
Standard orders typically process within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your jewelry's journey.
What is your return policy?
We offer returns on most items within 30 days of delivery. Please note that personalized pieces and final sale items are non-returnable and non-exchangeable.
How should I care for my jewelry?
To keep your pieces shining, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place and gently wipe it with a soft cloth after wearing.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Can I modify or cancel my order?
Our team works quickly to process orders, so we have a very limited window for changes. Please contact us immediately if you need to update your shipping address.
What materials are used in your products?
We use a variety of high-quality materials including 14K gold-plated brass, sterling silver, semi-precious stones, and hypoallergenic surgical steel posts.